Refund and Cancellation Policy


Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

For Cancellations please contact the us via  admin@thekotwal.com


Requests received later than one business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We don’t collect any advance in 99% of the cases.

We give services and then only collect the payments.

Hence there is no payments will be refunded.

But still in case of any grievances you can write to us at admin@thekotwal.com

we will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund. 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

But since services are already given no refunds are eligible. As if you don’t like our product you should not do the payment at all. And after sending  the payment you should send us a confirmation mail stating that you had send this payment after receiving our service so that future disputes  does not arise.